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These Terms of Service ("Terms") constitute a legally binding agreement between you ("Customer", "you", or "your") and Spider Gadget, Lda. ("Spider Gadget", "SpiderIQ", "we", "us", or "our"), a company incorporated under Portuguese law, governing your access to and use of the SpiderIQ platform, website, APIs, and related services (collectively, the "Services").

By creating an account, accessing the Services, or clicking "I agree", you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity.

If you do not agree to these Terms, you must not access or use the Services.

SpiderIQ provides a cloud-based cybersecurity platform offering:

• Continuous attack surface monitoring and vulnerability scanning
• Automated penetration testing and security assessment tools
• AI-powered risk prioritisation and remediation guidance
• Compliance reporting for frameworks including SOC 2, ISO 27001, PCI DSS, and GDPR
• DevSecOps integrations with CI/CD pipelines, ticketing systems, and alerting platforms
• API access for programmatic interaction with all platform capabilities

We reserve the right to modify, suspend, or discontinue any aspect of the Services at any time with reasonable notice, except where required by law or in cases of emergency security measures.

To access the Services, you must register for an account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain and promptly update your account information
• Keep your password confidential and not share it with any third party
• Notify us immediately of any unauthorised use of your account at security@spidergadget.io
• Accept responsibility for all activities that occur under your account

You must be at least 18 years of age and have the legal capacity to enter into contracts to create an account. Accounts registered on behalf of organisations must be created by an authorised representative.

You may use SpiderIQ only for lawful purposes and in accordance with these Terms. You agree to use the Services exclusively to scan, test, and monitor systems and networks for which you have explicit written authorisation from the system owner.

Authorisation Requirement: You represent and warrant that you have obtained all necessary permissions, consents, and authorisations before initiating any scan, penetration test, or security assessment through our platform. Unauthorised scanning of third-party systems is illegal in most jurisdictions and strictly prohibited.

You are solely responsible for ensuring your use of SpiderIQ complies with all applicable laws, including the Computer Misuse Act, the EU Network and Information Security (NIS2) Directive, and equivalent legislation in your jurisdiction.

You must not use SpiderIQ to:

• Scan, probe, or test systems, networks, or applications without explicit written authorisation
• Conduct denial-of-service (DoS) or distributed denial-of-service (DDoS) attacks
• Exploit vulnerabilities discovered through the platform for malicious purposes
• Circumvent, disable, or interfere with security features of the platform
• Reverse engineer, decompile, or disassemble any component of the Services
• Resell, sublicense, or provide access to the Services to unauthorised third parties
• Upload, transmit, or distribute malware, ransomware, or other malicious code
• Violate any applicable law, regulation, or third-party rights
• Impersonate any person or entity or misrepresent your affiliation
• Collect or harvest personal data from other users of the platform

Violation of this section may result in immediate account termination, reporting to law enforcement, and civil or criminal liability.

Our IP: The SpiderIQ platform, including all software, algorithms, vulnerability signatures, AI models, documentation, trademarks, and content, is the exclusive property of Spider Gadget, Lda. and is protected by Portuguese and international intellectual property laws. These Terms do not grant you any ownership rights in the Services.

Your IP: You retain all ownership rights to data, configurations, and content you upload to the platform ("Customer Data"). You grant us a limited, non-exclusive licence to process Customer Data solely to provide the Services.

Feedback: Any feedback, suggestions, or ideas you provide regarding the Services may be used by us without restriction or compensation.

You are responsible for the accuracy, quality, and legality of Customer Data. We will process Customer Data in accordance with our Privacy Policy and any applicable Data Processing Agreement.

Scan results, vulnerability reports, and related data generated by the platform are considered Customer Data. We implement industry-standard security measures to protect this data, but you acknowledge that no system is completely immune to security incidents.

Upon termination of your account, we will retain Customer Data for 90 days during which you may request an export. After this period, data will be securely deleted unless retention is required by law.

Paid subscriptions are billed in advance on a monthly or annual basis. All fees are stated in US Dollars (USD) and are exclusive of applicable taxes, which are your responsibility.

• Subscriptions auto-renew unless cancelled at least 7 days before the renewal date
• Refunds are not provided for partial subscription periods, except where required by law
• We reserve the right to modify pricing with 30 days written notice
• Failure to pay may result in suspension of Services after a 10-day grace period
• Disputed charges must be raised within 60 days of the invoice date

We may offer a free trial period of the Services. During the trial:

• Full Professional plan features are available for the duration specified at sign-up
• No credit card is required to start the trial
• Trial accounts are subject to usage limits at our discretion
• We reserve the right to terminate trials that violate these Terms
• At the end of the trial, your account will revert to a limited free tier unless you subscribe

Either party may terminate these Terms at any time. You may cancel your account through the platform settings or by contacting support@spidergadget.io.

We may suspend or terminate your access immediately and without notice if we determine, in our sole discretion, that you have violated these Terms, engaged in fraudulent activity, or pose a security risk to the platform or other users.

Upon termination, your right to access the Services ceases immediately. Provisions that by their nature should survive termination (including intellectual property, limitation of liability, and governing law) will remain in effect.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SPIDER GADGET SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, GOODWILL, OR BUSINESS INTERRUPTION, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SERVICES.

OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ANY CLAIMS ARISING UNDER THESE TERMS SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO US IN THE 12 MONTHS PRECEDING THE CLAIM, OR (B) €100 EUR.

Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability, so the above limitations may not apply to you.

You agree to indemnify, defend, and hold harmless Spider Gadget, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in connection with:

• Your use of the Services in violation of these Terms
• Your violation of any applicable law or regulation
• Unauthorised scanning or testing of third-party systems
• Any claim that Customer Data infringes the rights of a third party

These Terms are governed by and construed in accordance with the laws of Portugal, without regard to its conflict of law provisions. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Lisbon, Portugal. Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in any court of competent jurisdiction.

For consumers in the EU, you may also use the European Commission's Online Dispute Resolution platform at ec.europa.eu/consumers/odr.

We reserve the right to modify these Terms at any time. Material changes will be communicated via email to registered users at least 14 days before taking effect. Your continued use of the Services after the effective date constitutes acceptance of the revised Terms.

If you do not agree to the revised Terms, you must stop using the Services and cancel your account before the effective date.